Terms and Conditions
We hope you enjoy many years of use with your new patio, below is some information that should be noted.
Colours
Slight colour and shade variations can occur in concrete paving slabs replicating the natural variations you would see in real stone. Variation between batches can occur and it is therefore recommended that before laying commences, slabs are drawn from the packs and mixed to suit.
Colours can change and weather over time, the way in which this happens is dependent upon the surrounding conditions. Strong sunlight, shade and naturally occurring variations in the aggregates used can all alter this. This is not detrimental in the use of the slabs in any way and will generally enhance the appearance as it creates a natural finish. As with natural stone, small brown patches may appear. This is due to iron oxidation occurring, again this is not detrimental to the slabs and these marks will weather down with time.
Efflorescence
On occasions you may notice white patches appearing on your patio, this is known as efflorescence. This condition can occur with all concrete products that have a high cement content. It is more noticeable when the slabs are dry and is due to deposits of calcium oxide reacting with carbon dioxide. This will disappear with time and generally does not reappear again.
Please note that should there be any other defects other than the above mentioned naturally occurring ones, Minster Paving Ltd should be notified before the paving slabs have been laid. Once the paving slabs have been laid Minster Paving Ltd cannot accept responsibility for any defects or the above mentioned conditions.
Cleaning
We do not recommend the use of a jet/pressure washer. Washing your patio with a brush should be adequate but should you wish to use a cleaning product, use only ones that are recommend for patios and follow the manufacturer’s instructions. DO not use de-icing slats on your patio, this can affect the surface appearance.
Weed killers/insect repellents etc with an acid or alkali based content can affect the colour and surface of the slabs, again we recommend that these are not used on your patio and cannot accept responsibility for any variations that occur through uses that are not intended for concrete paving slabs.
Dimensions
All sizes stated are nominal and may be subject to change. Slight variations in thickness may occur and Minster Paving Ltd therefore recommends that slabs are always laid on a mortar bed. Small fissures may occur on larger individual slabs as a result of shrinkage. This does not necessarily affect the long-term performance of the product.
Liability
Liability in respect of any statements, conditions, warranties and representations made on behalf of Minster Paving Ltd is limited in accordance with the terms set out in the Standard Conditions of sale. Whilst every effort is made to give sound advice, Minster Paving Ltd cannot accept responsibility or liability in respect of products being used for any purpose other than those for which they were intended. Due to continuous development, products may be subject to change without notice. Customers should check information is up to date.
Your Rights to Cancel When Buying Off or On the Premises
You may have the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Should you wish to cancel, you must do so within 14 days. Your right to cancel will expire after 14 working days, starting the day after the day that you received the goods. If you wish to exercise these cancellation rights then please contact us.
Once you have notified us you are cancelling your contract, we will re-credit you as soon as possible and within a period of 30 days starting with the day cancellation was given. This is provided that the goods in question are collected by us in the same condition as originally delivered, including all packaging and banding not removed. If you cancel your order then you will be responsible for the cost of returning/us collecting the goods. We will be entitled to deduct the costs of recovering the items from the amount to be credited to you.
Orders cancelled may also be considered for 20% handling charge that can be deducted from the amount credited to you.
Multi buy offers / discount goods cannot be exchanged or refunded in part.
All special orders that are non-stock items must be paid for in full prior to ordering and may incur a delay in delivery if this hasn’t happened, and are subject to a non-refund or return policy.
Proof of purchase always necessary.
Pallets
We reserve the right to charge for pallets, this price may change as costs to us change. A full refund will be given, provided the pallets are returned to Minster Paving Ltd in good condition within six months of the invoice date. No refunds can be given without the original invoice.
Delivery
Goods are delivered on the understanding that they will be crane off-loaded directly off the side of the lorry onto the kerbside. If the customer directs the lorry off the public highway, then the customer will become solely responsible for any resulting damage to the property or the vehicle.
We may occasionally use external courier companies for our deliveries, this will be done with your knowledge at the point of order. External companies will also require your telephone number and delivery address, they will stipulate that the delivery is done under their own terms and conditions of business and usually require a signature as proof of delivery, these deliveries are normally done with a pallet truck not crane off-lift.
Please check your order is correct and delivered in good condition before signing and accepting the delivery. No claim for compensation can be made once the delivery note has been signed “received in good condition”.