Terms and Conditions of Sale
We hope you enjoy many years of use with your new patio, below is some information that should be noted.
Shortages / Damages and Breakages – You must notify us of any items that are damaged or of incorrect quantity within 5 days of delivery. For damages and breakages please take lots of quality photo in context as you are unpacking the pallet and e-mail them to info@minsterpaving.co.uk. On notification within this timescale, we will endeavour to resolve your issue. No claims can be made after this period.
Colours – Slight colour and shade variations can occur in concrete paving slabs replicating the natural variations you would see in real stone. Variation between batches can occur and it is therefore recommended that before laying commences, slabs are drawn from the packs and mixed to suit. Colours can change and weather over time, the way in which this happens is dependent upon the surrounding conditions. Strong sunlight, shade and naturally occurring variations in the aggregates used can all alter this. This is not detrimental in the use of the slabs in any way and will generally enhance the appearance as it creates a natural finish. As with natural stone, small brown patches may appear. This is due to iron oxidation occurring, again this is not detrimental to the slabs and these marks will weather down with time.
Natural Stone – Industry standard advise is to allow an extra 10% when ordering due to breakages that occur during shipping. Breakages should be utilised for cuts, small gaps or corners. All dimensions quoted for natural stone are nominal and as hand cut are subject to tolerances.
Efflorescence – On occasions you may notice white patches appearing on your patio, this is known as efflorescence. This condition can occur with all concrete products that have a high cement content. It is more noticeable when the slabs are dry and is due to deposits of calcium oxide reacting with carbon dioxide. This will disappear with time and generally does not reappear again. Please note that should there be any other defects other than the above mentioned naturally occurring ones, Minster Paving Ltd should be notified before the paving slabs have been laid. Once the paving slabs have been laid Minster Paving Ltd cannot accept responsibility for any defects or the above mentioned conditions.
Cleaning – We do not recommend the use of a jet/pressure washer. Washing your patio with a brush should be adequate but should you wish to use a cleaning product, use only ones that are recommend for patios and follow the manufacturer’s instructions. DO not use de-icing slats on your patio, this can affect the surface appearance. Weed killers/insect repellents etc with an acid or alkali based content can affect the colour and surface of the slabs, again we recommend that these are not used on your patio.
Dimensions – All sizes stated are nominal and may be subject to change. Slight variations in thickness may occur and Minster Paving Ltd therefore recommends that slabs are always laid on a mortar bed. Small fissures may occur on larger individual slabs as a result of shrinkage. This does not necessarily affect the long-term performance of the product.
Liability – Liability in respect of any statements, conditions, warranties and representations made on behalf of Minster Paving Ltd is limited in accordance with the terms set out in the Standard Conditions of sale. Whilst every effort is made to give sound advice, Minster Paving Ltd cannot accept responsibility or liability in respect of products being used for any purpose other than those for which they were intended. Due to continuous development, products may be subject to change without notice. Customers should check information is up to date. Due to limitations in photography and on screen images there may be slight in differences in the colours as shown on website.
Your Rights to Cancel When Buying Off or On the Premises – Should you wish to cancel, you must do so within 14 days. Your right to cancel will expire after 14 days.
Once you have notified us you are cancelling your contract, and whilst goods are on your property during the cancellation arrangements:
- Every effort must be made by yourselves to ensure goods are treated with care.
- Any returned goods are to be repackaged in a similar manner as you received them
- All costs incurred for return deliveries are to be paid by yourself the customer .
- We will assess the goods once returned and in a fair manner decide upon condition we receive the goods and refund accordingly. If goods are damaged then we reserve the right to withhold a proportion of the original costs.
- Orders cancelled may also be considered for 20% handling charge that can be deducted from the amount credited to you, increasing to 50% handling charge for jumbo bags.
- Multi buy offers / discount goods cannot be exchanged or refunded in part.
- All special orders that are non-stock items must be paid for in full prior to ordering and may incur a delay in delivery if this hasn’t happened, and are subject to a non-refund or return policy.
- Proof of purchase always necessary.
Pallets – We reserve the right to charge for pallets, this price may change as costs to us change. A full refund will be given, provided the pallets are returned to Minster Paving Ltd in good condition within six months of the invoice date. No refunds can be given without the original invoice.
Delivery – All our goods are palletised in a professional manner and we will strive to ensure that you receive them in good condition. It is essential that extreme care is taken when unpacking goods as goods can become unstable and can cause injury. We will not be held responsible for any injuries caused due to mishandling of products. Goods are delivered on the understanding that they will be crane off-loaded directly off the side of the lorry onto the kerbside. If the customer directs the lorry off the public highway, then the customer will become solely responsible for any resulting damage to the property or the vehicle. Goods are delivered on a large 18ton lorry.
Courier Deliveries –
- We may occasionally use external courier companies for our deliveries, this will be done with your knowledge at the point of order.
- External companies will also require your telephone number and delivery address, they will stipulate that the delivery is done under their own terms and conditions of business and usually require a signature as proof of delivery.
- These deliveries are normally kerbside only and most delivery drivers will off load using tail lifts and manual pallet trucks. The ground on which the pallet is to be off loaded needs to be of solid standing and reasonably level.
- If any delivery issues arise due to failure to you informing us of the possible problems then you the customer will be liable for any return delivery charges incurred.
- Please check your order is correct and delivered in good condition before signing and accepting the delivery. No claim for compensation can be made once the delivery note has been signed “received in good condition”.
- IMPORTANT NOTICE: please note that if we are delivering your goods via a courier then you must read the “deliveries for couriers” attachment as any restrictions to access will occur delays in deliveries and redelivery chages. Please notify us ASAP if you think access for deliveries will be an issue as we cannot be held responsible for non deliveries due to this.
During Transit – The paving will be carefully stacked, banded and shrinkwrapped but it is inevitable that the paving may rub each against causing scuff marks, these marks are not permanent or detrimental in the use of the slabs in any way and will wash/rub off with time.