- Deliveries outside our local delivery zone (Oxfordshire) are kerb side only by tail-lift truck (NOT a Hiab/crane) and will be offloaded with a pallet truck. Please Note: The driver cannot place pallets on soft, uneven, gravel or sloping surfaces.
- The delivery address and access route must accommodate a large HGV with room to turn and a hard surface (tarmac, block paving or concrete); otherwise, additional charges may apply.
- Items MUST be visually inspect on arrival and notify us of any damage within 72 hours.
- Please note that cancellations within 14 days after delivery require the products to be unused in original packaging and refunds are subject to a 25% restocking fee plus any collection charge.
Learn more about our delivery requirements.